About the role
- Develop and execute strategic plans for the CLM Domestic Diversified Inbound segment.
- Manage day‑to‑day operations, ensuring service quality and efficiency.
- Lead a cross‑functional team, providing coaching, performance reviews, and career development.
- Cultivate and maintain relationships with key clients and stakeholders.
- Monitor market trends and competitor activities to inform business decisions.
- Prepare and present regular performance reports to senior management.
- Oversee budgeting, forecasting, and resource allocation for the department.
- Implement process improvements to enhance operational workflows.
- Ensure compliance with regulatory and company policies.
- Drive revenue growth through new business opportunities and upselling.
- Bachelor’s degree in Business, Management, or related field; MBA preferred.
- 5+ years of experience in a senior operational or executive role.
- Proven track record in managing inbound service operations.
- Strong analytical and financial acumen.
- Excellent communication and negotiation skills.
- Ability to lead and motivate diverse teams.
- Experience with CLM (Contract Lifecycle Management) platforms is a plus.
- Strategic thinker with a results‑oriented mindset.
- Proficiency in data‑driven decision making and reporting tools.
- Demonstrated ability to build and sustain client relationships.