About the role
We are looking for a Growth Manager to join our high-growth SaaS company. The ideal candidate will have strong problem-solving skills and the ability to transform customer challenges into revenue opportunities. This role involves program management, revenue management, and building scalable solutions and teams to drive business growth.
Responsibilities:
- Customer Problem-Solving and Revenue Growth: Work closely with customers to understand their pain points / deep dives, build scalable solutions, and convert them into revenue opportunities.
- Program and Account Management: Oversee key accounts, ensuring customer satisfaction, retention, and revenue growth.
- Process and SOP Development: Build and standardize operational processes, frameworks, and SOPs to scale customer success and account growth.
- Cross-Functional Collaboration: Act as a bridge between customers and internal teams (sales, onboarding, product, and tech) to align desired business outcomes of the clients.
- Data-Driven Decision Making: Leverage data analytics to track customer usage, identify growth opportunities, and improve business strategies.
- Upselling and Cross-Selling: Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.
- Customer Engagement and Insights: Conduct regular check-ins and business reviews with customers, ensuring they derive maximum value from GobbleCube's platform.
Requirements:
- Bachelor's/Master's degree from a Tier 1 college (IITs, IIMs, ISB, NITs, etc. ).
- 2+ years of experience in Growth, Customer Success, Strategy and Ops, Business Consulting, or a related role in a B2B SaaS company.
- Strong problem-solving skills with a structured approach to tackling business challenges.
- Experience in program management, account management, and setting up scalable processes/solutions.
- Excellent analytical skills with proficiency in data tools (Excel and SQL).
- Strong communication and stakeholder management skills.
- Proven track record of driving revenue growth through customer engagement and optimization strategies.