About the role
- Communicate with customers via phone, email, or chat to understand their needs and suggest appropriate products or services.
- Build and maintain relationships with new and existing customers by following up on leads and conducting follow-up communications to move opportunities through the sales funnel.
- Conduct market research to identify selling possibilities and evaluate customer needs actively.
- Set and achieve sales targets and outcomes within schedule.
- Prepare and deliver appropriate presentations on products and services.
- Create, maintain, and update a database of customer information in the CRM system.
- Negotiate/close deals and handle complaints or objections.
- Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share it with internal teams.