About the role
We are looking for an experienced IT Administrator / Application Administrator to manage enterprise applications, provide production support, coordinate with global stakeholders, and ensure smooth day-to-day IT operations. The ideal candidate should have strong communication skills, experience in large enterprise environments, and the ability to work across multiple time zones.
Responsibilities:
- Administer, monitor, and maintain enterprise applications.
- Provide L2/L3 production support and resolve incidents within SLA.
- Manage user access, configurations, and application health.
- Coordinate with business users, infrastructure, development, and vendor teams.
- Support application upgrades, releases, and project implementations.
- Prepare operational reports and maintain technical documentation.
- Participate in incident, problem, change, and release management.
- Collaborate with global teams across the US, APAC, and other regions.
- Ability to work global hours, specifically US EST hours.
Requirements:
- 5+ years of experience in IT/application administration or production support.
- Strong proficiency in Linux scripting and Ansible.
- Experience with network debugging, including firewalls and gateways.
- Experience with cloud SaaS deployments (e. g., Azure).
- Strong troubleshooting, analytical, and communication skills.
Preferred Qualifications:
- Familiarity with enterprise security products like CrowdStrike, Palo Alto, Cisco, or Microsoft products.
- Familiarity with identity security products such as Active Directory (AD), EntraId, SailPoint and so on.
- Experience in high-growth startup environments or cybersecurity.
- ITIL Foundation certification is a plus.