IT Administrator

We are looking for a proactive and reliable IT administrator to manage and maintain the organisation's IT infrastructure, ensure smooth day-to-day technical operations, and provide timely support to employees. The role requires a balance of hands-on troubleshooting, vendor coordination, and system administration.

The candidate will have responsibilities across the following functions:

IT Infrastructure and Systems Management:

• Install, configure, and maintain hardware (laptops, desktops, printers, routers, etc. )
• Manage operating systems, software installations, and updates.
• Monitor system performance and ensure high availability of IT systems.
• Maintain network infrastructure, including LAN, Wi-Fi, and internet connectivity.

User Support and Helpdesk:

• Provide first-level technical support to employees for hardware and software issues.
• Troubleshoot and resolve issues related to laptops, email, VPN, and applications.
• Coordinate with external IT vendors for advanced issue resolution.
• Maintain IT support logs and track issue resolution timelines.

Asset Management:

• Maintain inventory of IT assets (allocation, tracking, and audits).
• Manage onboarding and offboarding IT requirements (device allocation, access setup, recovery).
• Ensure proper documentation of the asset lifecycle.

Security and Compliance:

• Ensure systems are secure with proper antivirus, firewall, and access controls.
• Manage user access, permissions, and password policies.
• Support the implementation of IT policies and compliance requirements.
• Regularly back up critical data and ensure recovery mechanisms.

Vendor Management:

• Coordinate with IT service providers, AMC vendors, and procurement teams.
• Track vendor performance and ensure timely service delivery.
• Manage hardware/software procurement and renewals.

Documentation and Reporting:

• Maintain IT documentation (SOPs, policies, configurations).
• Generate reports on IT assets, issues, and system performance.
• Suggest improvements for system efficiency and cost optimisation.

Requirements:

• Excellent communication and stakeholder management skills.
• Strong knowledge of Windows/Mac OS environments.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Microsoft 365 / Google Workspace administration.
• Troubleshooting skills for hardware and software issues.
• Understanding of IT security best practices.
• Ability to handle multiple tasks and prioritise effectively.

Qualifications and Experience:

• Bachelor's degree in IT, computer science, or a related field.
• 2-5 years of experience in IT support/administration.
• Experience working with IT vendors and service providers preferred.

Good to Have:

• Certifications like CompTIA A+, Network+, Microsoft Certified, etc.
• Experience with ticketing systems (e. g., Jira).
• Exposure to cloud platforms (GCP, Azure).

Key Success Metrics (KPIs):

• Average resolution time for IT issues.
• System uptime and availability.
• User satisfaction scores.
• Asset audit accuracy.
• Compliance adherence.