About the role
We are seeking an experienced System Administrator to manage and support enterprise IT infrastructure, Windows systems, end-user computing, network connectivity, IT assets, and day-to-day technical operations. The ideal candidate will have strong hands-on experience in system administration, L1/L2 technical support, incident management, vendor coordination, and multi-location IT support.
The candidate should demonstrate strong troubleshooting skills, effective communication, a customer-service mindset, and a willingness to learn and implement AI-based tools to improve IT operations and support efficiency.
Linux exp is Mandatory.
5 days in Magarpatta, Pune offices
Requirements
Excellent verbal and written communication skills are mandatory, as the role requires regular interaction with global users across different regions and time zones.
5+ years of experience in IT support, system administration, or IT infrastructure operations.
Strong hands-on experience with Windows desktop, Linux and enterprise IT support.
Proven experience in L1/L2 troubleshooting, ticket management, and SLA-driven support.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and LAN/WAN.
Active Directory exp.
Experience in IT asset management, vendor coordination, and multi-site support.
Familiarity with server environments and Linux administration.
Strong customer service, problem-solving, documentation, and communication skills.
Willingness to learn AI tools, scripting, and automation techniques.
AI knowledge / experience is preferred