About the role
As a Support Executive, you play a crucial role in diagnosing and resolving technical issues, ensuring seamless operations for our customers who use our Enterprise software. This role also entails Applications configuration, account setup, network configuration and support for Document Management System of Efalia, France sold in India. The role occasionally requires on-site supervision, clients meetings and installations. Responsibilities
- Drive technical issue resolution to ensure optimal customer experience.
- Accurately log and communicate all issues to end users in a timely manner.
- Prioritize and manage customer incidents and service requests effectively.
- Document technical knowledge through comprehensive notes and manuals.
- Manage Computer and Applications configuration, account setup, and network configuration within the office environment.
- Proficiency in Windows and good to have knowledge of Linux / Ubuntu.
- Working knowledge of Office 365, Active Directory, printer/scanner troubleshooting, and basic network troubleshooting.
- Familiarity with MSSQL, MySQL and understanding of NoSQL databases.
- Understanding of Windows Servers (2016, 2019, or other relevant versions) and web servers like IIS and Apache Tomcat.
- Experience in enterprise-level applications and their unique support requirements.
- Strong understanding of computer systems, mobile devices, and various tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications, help desk, and ticketing software.
- Excellent communication skills.
- Willingness to learn and adapt to new technologies.