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Posted 30 Jan 2022

IT Support Executive

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Posted
30 Jan 2022

About the role

An IT Support Executive will need to ensure smooth running of daily activities and maintenance of the Company Assets. In this role, the individual needs to develop software as per the requirement, identify technical issues and troubleshoot the issues. They need to provide internal customer support and sustain in-depth knowledge of system and application software to act as backup for system administrators.What is the job like?
  • Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
  • Drive closure of local IT user calls within the specified SLAs.
  • Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the manager.
  • Review/Prepare Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report.
  • Co-ordinate with Manager & Engineer's for any process, management changes or technical support changes.
  • Coordinate with Procurement team and ensure stock availability for daily operations.
  • Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests
  • Create conducive team atmosphere by applying required motivation levels
  • Plan and execute maintenance schedules.
  • Installation, configuration & Management of Servers, WiFi Router and Network devices.
  • Installation and Management of mail application like MS Outlook and Thunderbird.
  • Monitoring of Servers and Network devices to ensure minimal downtime.
  • Inventory management for hardware and softwares.
  • Backups and Profile migration for users Co-ordination with vendors for timely resolutions on hardware related calls.
  • User and security access management using Active Directory Services
  • Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
    • Who can apply for this role?
  • Individuals with good knowledge of IT product.
  • Should possess good communication and multi- task handling skills.
  • Should possess excellent troubleshooting skills on Windows Desktops OS.
  • Should have basic knowledge of Mac, Linux and Network
  • Should Have basic knowledge of DHCP, DNS, SCCM
  • Strong hardware troubleshooting skills
  • Should have good knowledge of RAID Should know how to upgrade firmware and BIOS
  • Should have hands-on with Google Apps (Gmail, Google Docs, etc)
  • Shift Working hours involved , candidates should be comfortable working in shifts.

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