About the role
The role incumbent, as OL supporting APAC/EMEA/ AMER DMT in FIN
·Client/stakeholder management
oClient Centric
oReport and escalate Client Incidents
oDevelop and maintain a strong connect with stake holders
oAnticipate the client needs to maintain an excellent relationship
oProvide a quick/satisfactory resolution for issues
oBuild effective synergy with cross-functional units
·Operational Excellence:
oDeliver BAU per set benchmarks/ agreements
oMonitor/Escalate errors and incidents
oIdentify and drive production efficiencies
oMonitoring all the below activities handled by the team to ensure better quality, controls are maintained.
§Validating of Deals, Facilities and Outstanding in Loan IQ.
§Review credit agreement to reconcile terms and conditions to deal structure
§Handling of Loan Servicing activities.
§Validating loan participations (new borrowings, increases, rollovers, pay-downs, commitment reductions, transfers)
§Daily transfer of loan proceeds; receipt of funds and matching incoming cash
§Validate Interest and Fee billing for the direct/Agented Loans, billing the customers and send pro-rata shares to the participants.
§Validate notice for breakage fee activity for fax to agent bank; follow-up with traders on rate to be assigned and process accordingly.
§Validate notices of activities to fax to all participants/customers for loan confirmation.
§Handling of Swift Payments.
§Review the reconciliation of positions, discrepancies in Interest and fee payments etc.
§Preparation/posting of manual G/L entries as required.
§Review various system generated reports to ensure proper monitoring of the facilities; investigating past due items, suspense, receivables, expiring SBLC, etc
Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
oPerform permanent supervision controls
- Ensure compliance/regulatory adherence
- Guide the team on complex production issues
oIndentify scope of improvement and work on the value chain
oEffectively manage the KRI/KPI
·Risk Management:
oIdentify/Understand operational risks and remediate control gaps
oPrompt closure of audit/ inspection identified cases
oEnsure the team is updated on the risk gaps and the same is addressed timely
oEnsure the process is resilient, Proper backups are maintained within the team
- Strong customer service ethos
Logical, structured approach to planning, problem solving and decision-making
Good understanding of basic accounting
Self-starter with ability to manage own workload and deliverables along with others
- Good communication skills, especially the ability to persuade and influence others
- Excellent analytical skills
Ability to be flexible, organize and prioritize work
- Attention to detail, plus excellent organizational and time management skills.
- Knowledge of or exposure to target markets
- Highly developed relationship management skills
- Good negotiation and influencing skills
- Team motivational skills
Ability to work under pressure and to fixed deadlines
Out of box thinking
Quick understanding of upstream and downstream linkage