About the role
SNRequired InformationDetails 1RoleSIAM Lead 2Role OverviewSIAM Lead will be responsible for designing, implementing, and governing the SIAM framework across multi-vendor IT service environments. This role ensures seamless service delivery, effective supplier collaboration, and adherence to agreed service levels for the client organization. 3No of Requirements1 4Desired Experience Range10-15 yr 5Location of Requirement TCS- New Delhi (Gurgaon) 6Project details for which the hiring will take place (name of the client, domain, Geography, Technological environment etc.)UOB 8Position (Mention if it’s a Team-member or Team lead or individual contributor)Team-member 9Work timing (Mention if Saturday working is mandatory for the client)UK Business Hours 10Implementation or production supportImplementation
Desired Competencies (Technical/Behavioral Competency) Key Responsibilities•SIAM Framework Implementation: Define and establish the SIAM operating model, processes and governance structure for the project. •Service Integration: Coordinate and integrate services from multiple suppliers to deliver end-to-end business outcomes. •Governance and Performance Management: Set up performance dashboards, manage SLAs/OLAs and ensure service compliance across vendors. •Stakeholder Management: Act as a primary liaison between the client, internal teams, and multiple service providers, fostering collaboration and resolving conflicts. •Process Design & Improvements: Develop and continuously refine processes such as Incident, Problem, Change, Release, and Knowledge Management to fit SIAM model. •Risk & Issue Management: Identify and manage risks, issues, and dependencies across suppliers and services. •Reporting & Communication: Provide regular executive level updates, service performance reports and improvement plans.
Required Skills & Experience •Experience: - 10+ years’ experience in IT service Management with at-lease 3-5 years in SIAM or multi-vendor management role. •Framework Knowledge: Strong understanding of ITIL v4 and SIAM principles, practices, and tooling (e.g., ServiceNow, BMC, Jira). •Vendor Management: Proven ability to manage and negotiate with multiple third-party suppliers. •Leadership: Excellent team leadership, stakeholder management, and conflict resolution skills. •Analytical & Problem Solving: Ability to analyze complex service landscapes and drive process optimization. •Communication: Exceptional verbal and written communication skills; able to present to senior management and executive stakeholders.
Preferred Qualifications •SIAM foundation/Professional Certification. •ITIL v4 Managing Professional or Strategic Leader certification. •Experience in large-scale IT transformation or digital service projects (e.g., higher education, public sector, or enterprise.) •Familiarity with cloud-based service delivery and DevOps practices. Key Competencies •Strategic thinking and Service-Orientation •Strong governance and compliance mindset •Collaborative leadership and influencing skills. •Continuous improvement and innovative focus.
Qualifications: BACHELOR OF COMPUTER APPLICATION