About the role
Key Responsibilities:
- Manage end-to-end trade operations and ensure adherence to service quality standards.
- Handle and maintain strong client relationships, providing effective issue resolution and service support.
- Lead, mentor, and manage a team, ensuring productivity, engagement, and performance delivery.
- Coordinate with internal and external stakeholders to support business objectives and client requirements.
- Drive process improvements, risk management, and compliance within trade operations.
Required Skills & Experience:
- Excellent verbal and written communication skills.
- Sound knowledge of Trade Finance products, including:
- EDPMS (Export Data Processing and Monitoring System)
- IDPMS (Import Data Processing and Monitoring System)
- Letter of Credit (LC)
- Bank Guarantee (BG)
- Strong client servicing and stakeholder management experience.
- Proven team handling and people management experience.
- Experience in trade operations, banking, financial services, or BPO environment.
- Ability to manage multiple priorities and deliver high-quality customer service.