About the role
- Manage and oversee back-office operations, ensuring smooth daily workflows.
- Implement and maintain efficient processes and systems to optimize productivity.
- Collaborate with the customer care team to address customer inquiries and concerns.
- Monitor and analyze operational data to identify areas for improvement.
- Develop and implement strategies to enhance operational efficiency and customer satisfaction.
- Ensure compliance with company policies and procedures, maintaining high standards.
- Train and mentor back-office staff, fostering a culture of continuous improvement.
- Build and maintain strong relationships with internal teams and external partners.
- Stay updated with industry trends and best practices, implementing innovative solutions.
- Provide regular reports and insights to senior management, supporting strategic decision-making.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 3 years of experience in a back-office or operations management role.
- Strong leadership and team management skills, with a track record of successful team building.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively.
- Proficiency in using MS Office suite and other relevant software for operational tasks.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent organizational skills and attention to detail.
- Flexibility to adapt to changing priorities and a dynamic work environment.