About the role
- Manage and oversee daily back-office operations, including data entry, record-keeping, and administrative tasks.
- Ensure accurate and timely processing of customer inquiries and requests.
- Maintain and update customer records and databases, ensuring data integrity.
- Collaborate with the customer care team to resolve customer issues and provide support.
- Implement and maintain efficient filing and documentation systems.
- Monitor and improve back-office processes to enhance productivity and efficiency.
- Handle and escalate complex customer inquiries and complaints.
- Assist in training and mentoring new team members on back-office procedures.
- Conduct regular quality checks and audits to maintain high standards.
- Stay updated with industry trends and best practices in back-office operations.
- A bachelor's degree in Business Administration, Finance, or a related field is preferred.
- Minimum 2 years of experience in a back-office or administrative role, preferably in the BFSI industry.
- Excellent organizational and time management skills, with the ability to prioritize tasks.
- Strong attention to detail and a commitment to accuracy in data handling.
- Proficiency in MS Office suite, especially Excel, and experience with CRM systems.
- Effective communication skills, both written and verbal, with the ability to interact with customers and colleagues.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive and solution-oriented approach to problem-solving.
- Willingness to learn and adapt to new technologies and processes.
- A positive and professional attitude, with a customer-centric mindset.