About the role
Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.
In 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.
Startup DNA. Enterprise backing. Real product. Real traction.
About the RoleAs a Pre-Sales Associate at Shopflo, you will play a key role in driving business growth by identifying potential merchants, generating qualified leads, and initiating meaningful conversations with prospective customers. You will engage with SMBs and mid-sized businesses, understand their requirements, address their queries, and build relationships that create opportunities for the sales team.
What You'll DoLead Generation & Prospecting
- Identify and research potential SMB and mid-sized merchants and build a strong pipeline of prospective customers.
- Identify key decision-makers and initiate meaningful conversations with potential customers.
- Engage with merchants over calls, understand their business requirements, and address their initial queries.
- Clearly communicate Shopflo's value proposition and identify how the product can solve their business needs.
- Build and maintain strong relationships with prospects through consistent follow-ups and engagement.
- Qualify prospects based on their business needs, fit, and potential.
- Maintain accurate records of conversations, follow-ups, and lead status.
- Work closely with the sales team to ensure a smooth handover of qualified opportunities.
- 0–2 years of experience in Pre-Sales, Inside Sales, Business Development, Lead Generation, or a similar role. Freshers/interns with strong sales aptitude are also welcome.
- Experience in SaaS, AdTech, MarTech, Consumer Tech, or a similar technology environment is preferred.
- Strong verbal and written communication skills with confidence in speaking to customers.
- Self-driven, proactive, and comfortable taking ownership in a fast-paced startup environment.
- Strong relationship-building, follow-up, and problem-solving skills with a genuine interest in customer conversations.
- Familiarity with CRM or lead management tools.
- Understanding of the D2C, e-commerce, SaaS, or consumer-tech ecosystem.
- Comfortable working with targets and metrics.
- A strong interest in sales, customer engagement, and business growth