About the role
Title : Production Support - L1Location : Bengaluru, IndiaType : Full-time EmployeeExperience : 2 – 4 years
Roles & Responsibilities
- Monitor and support API platform operations to ensure smooth functionality.
- Respond to incidents and service requests raised through ticketing systems.
- Should have expertise in Linux Commands. Certification in Redhat Linux will be preferred.
- Should be able to install softwares and packages on linux in online and offline mode.
- Understanding the basics of HTTP Protocol and REST standards.
- Ability to work with databases, design schemas and use SQL to query data.
- Conduct troubleshooting.
- Ability to communicate effectively with cross functional teams, stakeholders and client.
- Ability to troubleshoot issues and identify solutions for technical problems.
- Perform basic troubleshooting for API-related issues, including authentication failures, request errors, and connectivity problems.
- Execute predefined runbooks to resolve known issues or escalate to the Level 2 (L2) team when necessary.
- Analyze API logs, investigate error codes, and provide initial diagnostics.
- Ensure timely communication and updates to stakeholders regarding issue resolution progress.
- Assist in user management activities, including provisioning, access control, and ensuring security compliance.
- Collaborate with cross-functional teams to support deployment and testing efforts.
- Maintain documentation of incidents, resolutions, and standard operating procedures.
- Work in a 24x7 support environment, including shift work and on-call rotations.
- The candidate is required to work onsite at the client location.
- Off on the 2nd and 4th Saturday; however, presence may be required based on business needs.