About the role
Experience
4-6 years of relevant application production support or support experience
Essential/Specific Requirements
Prior experience of Production Support preferably in banking domain
Excellent knowledge of SQL queries ( Oracle/MS SQL Server - SQL) ability to understand complex and advanced joins
Good experience on systems like Windows, UNIX and Linux
Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys
Skills and Behavior
Ability to provide step-by-step functional and technical help, both written and verbal
Enthusiastic to work in challenging environment
Highly effective team player with collaborate and can-do attitude
Develop team skills, leverage networks, embrace changes
This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift
Flexible in working on public holiday, weekends to support application releases and Infra production changes
Good to Have
Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows
Knowledge of financial products like Interest rates, Bonds, FX, Treasury
Working knowledge of processes like change, incident, request and problem management
Technical Application Support experience in Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business
having Investment banking / financial background is a plus
ITIL - knowledge and processes implemented
Skills:
- Linux
- SQL
- Unix
- ITIL