About the role

Program Manager

About the Role

This role is responsible for project management and service delivery of all products & services in Enterprise network business (B2B).

• Project management, planning and scheduling implementation of MPLS services.

• On Time, within budget Implementation of the complete project

• Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.

• Enhance service delivery experience for the customer & revenue for the organization

Responsibilities

Project management, planning and scheduling implementation of MPLS services.
On Time, within budget Implementation of the complete project.
Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.
Enhance service delivery experience for the customer & revenue for the organization.
Customer engagement & communication.
Project kick off meeting/call with Customer.
Resolution of customer dependencies.
Share Project Plan with the customer e2e tracking & monitoring of project delivery.
Proactive & timely project status update to the customer.
Project Stage tracking & ensure timely delivery.
Project follow ups, escalations and constraint resolution.
Delivery of third party media/bandwidth.
Customer CPE integration & testing.
Schedule planned activities with the customers.
Accelerate & Maximize revenue by faster deployment of project.

Required Skills

Experience of working in Network B2B Projects as Network management L1 / L2 / L3.
Ability to work independently and as a team player.
Strong problem determination and resolution skills.
The resources should be equipped with deep trouble shooting experience.
Minimum 3 yrs of exp in Routing, switching and SDWAN.
Basic Configuration management experience.
Experience in managing Routing, Switching, Firewall, IPS etc. vendor management.
Active CCNA / CCNP certification with hands on SD-WAN experience.

Qualifications

Job Functions

Project Manager