About the role
Job Dexcription:
• Drive the delivery of several major integration initiatives through the delivery teams assigned to your charge (onshore and offshore) • Identify & manage risks and issues across the project portfolio • Managing the cost, schedule and performance of the contract • Engage in, and provide thought leadership in strategic planning product/solution roadmap discussions associated with support delivery obligations, including understanding the contractual arrangement, resell or OEM model • Work with Support team and App Dev to identify serviceability opportunities • Plan, direct, and document strategies on improving support delivery • Act as escalation point for vendor issues, including hardware or software issues requiring proactive and preventive maintenance, • Implements multiple Projects delivered under a Program umbrella • Collaborates with strategic vendor relationships • Influences stakeholder expectations through direct relationships • Identifies issues/changes and independently drives solutions • Successfully manages resource planning and a large team budget, accurately forecasting 6 months ahead and explaining variances • Acts as a mentor to others on team as asked • Uses data to drive capability/process enhancements and shape the program/future programs