About the role
Key Responsibilities
- Lead end-to-end delivery of enterprise B2C and B2B eCommerce implementation projects.
- Manage complete project lifecycle from Discovery, Solution Design, Development, Testing, UAT, Go-Live, and Hypercare.
- Successfully manage retail implementations and migration projects from legacy commerce platforms to modern digital commerce platforms.
- Create and manage project plans, schedules, resource allocation, budgets, risks, issues, and dependencies.
- Collaborate with global onsite teams, customers, business stakeholders, and technical teams across different time zones.
- Drive Agile/Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Monitor project health through KPIs, dashboards, RAID logs, burn-down charts, and executive status reports.
- Manage customer communication, governance meetings, steering committee reviews, and executive reporting.
- Ensure timely delivery while maintaining quality, scope, and budget.
- Coordinate multiple workstreams involving Commerce, OMS, ERP, PIM, CRM, Payment, Shipping, Tax, and third-party integrations.
- Drive risk mitigation, issue resolution, change management, and escalation management.
- Support pre-sales activities, effort estimation, project planning, and solution transition.
- Ensure adherence to PMO governance, delivery best practices, and organizational quality standards.
- Mentor project managers, scrum masters, and delivery teams.
Required Experience
- 12+ years of overall IT experience.
- Minimum 6+ years of experience managing enterprise eCommerce implementation projects.
- Successfully delivered at least two end-to-end retail implementations or platform migration projects from project initiation through production go-live.
- Hands-on experience managing projects on one or more of the following platforms:
- Salesforce Commerce Cloud (SFCC)
- Adobe Commerce (Magento)
- SAP Commerce (Hybris)
- Shopify Plus
- commerce tools
- BigCommerce
- VTEX
- Any other enterprise eCommerce platform
- Strong experience delivering both B2C and B2B Commerce solutions.
- Experience managing offshore delivery teams for global customers across North America, Europe, or LATAM.
- Strong understanding of Agile, Scrum, Hybrid, and Waterfall delivery methodologies.
Technical KnowledgeGood understanding of:
- Enterprise eCommerce Architecture
- Order Management Systems (OMS)
- Product Information Management (PIM)
- ERP Integration
- CRM Integration
- Payment Gateway Integration
- Shipping & Logistics
- Tax Integration
- Marketplace Integration
- REST APIs & Microservices
- Cloud Platforms (AWS, Azure, or GCP)
- CI/CD and DevOps practices
Domain ExpertiseStrong understanding of Retail and Digital Commerce business processes, including:
- Product Catalog Management
- Pricing & Promotions
- Customer Management
- Shopping Cart & Checkout
- Order Management
- Inventory Management
- Fulfilment
- Returns & Refunds
- Omnichannel Commerce
- B2C & B2B Customer Journeys
Required Skills
- Excellent project planning and execution skills.
- Strong leadership and people management capabilities.
- Excellent stakeholder and customer management skills.
- Strong communication and presentation skills.
- Experience managing distributed onsite/offshore teams.
- Strong risk, dependency, issue, and change management.
- Budget and financial management experience.
- Vendor and third-party management experience.
- Strong analytical and decision-making skills.
Tools & TechnologiesExperience with:
- Jira
- Confluence
- Azure DevOps
- Microsoft Project
- Microsoft Office Suite
Preferred Qualifications
- PMP Certification
- Certified Scrum Master (CSM) or PMI-ACP
- Salesforce Commerce Cloud or Adobe Commerce project experience
- Experience working with global customers in Retail and eCommerce
Education
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
Preferred Candidate Profile
- Strong customer-facing experience with international clients.
- Proven ability to lead multiple concurrent projects.
- Experience managing large cross-functional teams (20+ members).
- Excellent negotiation, conflict resolution, and stakeholder management skills.
- Ability to work flexible hours to support global customer engagements.
- Self-motivated with strong ownership, accountability, and delivery focus.
Nice to Have
- Experience with Marketplace platforms such as Mirakl.
- Knowledge of Headless Commerce and Composable Commerce architectures.
- Experience with AI-enabled commerce solutions.
- Experience managing multi-vendor implementation programs.
Success Criteria
- Delivered 2+ successful enterprise B2C/B2B eCommerce implementation or migration projects.
- Demonstrated success in delivering projects on time, within scope, and within budget.
- High customer satisfaction and executive stakeholder confidence.
- Strong governance, delivery excellence, and PMO compliance.
- Effective leadership of offshore delivery teams supporting global customers.