About the role
Key ResponsibilitiesBusiness & Operational Performance
- Own the P&L performance of assigned restaurants/outlets.
- Drive revenue growth, profitability, and cost optimization.
- Monitor daily, weekly, and monthly operational KPIs.
- Improve sales through local marketing initiatives and operational execution.
- Ensure achievement of business targets across all assigned stores.
Operations Excellence
- Maintain high standards of food quality, hygiene, safety, and service.
- Ensure SOP compliance across all locations.
- Conduct regular operational audits and implement corrective action plans.
- Drive consistency in guest experience.
Team Leadership
- Lead and coach Restaurant Managers and Store Managers.
- Build leadership capability through regular coaching and development.
- Drive employee engagement and retention.
- Identify succession plans for key operational roles.
Customer Experience
- Monitor customer satisfaction metrics.
- Resolve escalated customer concerns.
- Ensure excellent service standards across all outlets.
Financial Management
- Manage food cost, labour cost, wastage, and controllable expenses.
- Improve restaurant profitability.
- Analyse business reports and recommend improvement initiatives.
Compliance
- Ensure statutory, legal, and brand compliance.
- Maintain food safety and hygiene standards.
- Ensure adherence to audit requirements.
Stakeholder Management
- Collaborate with HR, Supply Chain, Marketing, Finance, and Training teams.
- Support new store openings and operational readiness.
Ideal Candidate ProfileExperience
- 7–10 years of experience in organized QSR, restaurant chains, or hospitality operations.
- Minimum 2–3 years managing multiple restaurant locations.
- Experience handling 8–20 outlets is preferred.
- Strong exposure to P&L management.
- Proven experience leading large operational teams.
Educational Qualification
- Graduate in Hotel Management (IHM or equivalent preferred).
- Degree/Diploma in Hospitality Management.
Success Metrics
- Achievement of sales and EBITDA targets
- Store profitability
- Customer satisfaction scores
- Audit and compliance scores
- Team retention and engagement
- Reduction in food and labour costs
- SOP adherence across all locations
- Successful execution of new store launches