About the role
- Identify, recruit, and onboard new retail health agents to meet growth targets.
- Design and deliver comprehensive training programs on product knowledge and sales techniques.
- Monitor and support agents' daily field activities to ensure compliance and performance standards.
- Conduct regular competitive analysis to inform strategy and maintain market advantage.
- Build and maintain strong relationships with agents, clients, and internal stakeholders.
- Provide timely resolution of client issues and escalations.
- Track and report on key performance metrics and agent productivity.
- Collaborate with marketing and product teams to develop promotional initiatives.
- Identify opportunities for market expansion and new partnership development.
- Ensure adherence to regulatory and company compliance requirements.
- Bachelor's degree in Business, Healthcare, or a related field.
- 3+ years of experience in retail health, sales, or agent management.
- Proven ability to recruit, train, and develop high‑performing agents.
- Strong analytical skills with experience conducting competitive analysis.
- Excellent relationship‑building and communication abilities.
- Knowledge of healthcare regulations and compliance standards.
- Demonstrated track record of meeting or exceeding performance metrics.
- Proficiency with CRM systems and reporting tools.
- Ability to collaborate across cross‑functional teams.
- Willingness to travel as needed for agent visits and events.