Sales Associate

The Sales Associate is responsible for delivering an exceptional shopping experience by assisting customers, achieving sales targets, maintaining visual merchandising standards, and ensuring the store is clean, organised, and well-stocked. The role requires excellent customer service skills, product knowledge, and a proactive approach to store operations.

The core responsibilities for the job include the following:

Customer Service:

• Greet customers warmly and understand their shopping requirements.
• Provide personalised styling and product recommendations.
• Assist customers with product selection, sizing, and billing.
• Build strong customer relationships to encourage repeat visits.
• Handle customer queries and complaints professionally.

Sales:

• Achieve individual and store sales targets.
• Upsell and cross-sell products to maximise sales.
• Promote ongoing offers, loyalty programmes, and new arrivals.
• Maintain knowledge of current collections, promotions, and pricing.

Store Operations:

• Ensure merchandise is displayed as per visual merchandising guidelines.
• Replenish stock on the sales floor and maintain product availability.
• Assist in stock receiving, tagging, and inventory management.
• Conduct periodic stock counts as instructed.

Store Maintenance:

• Maintain cleanliness and hygiene of the store.
• Fold, arrange, iron, steam, and organise garments to ensure they are display-ready at all times.
• Ensure trial rooms and display areas remain neat and presentable.
• Report damaged or defective merchandise to the store manager.

Requirements:

• Minimum Higher Secondary (12th Pass); a graduate is preferred.
• 0-3 years of experience in retail sales or customer service (fashion retail experience preferred).
• Good communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in rotational shifts, weekends, and public holidays.