About the role
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel & ibis Chennai OMR to ensure maximum cooperation, productivity, and guest service.
- Develop and maintain effective relationships with all the departments.
- Respond to queries by resolving issues in a timely and efficient manner.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
- Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Maintain a record of all clients and their profile.
- Organize regular visits in accordance to a predetermined plan.
- Prepare a monthly schedule to record all sales and other related activities for the preceding month.
- Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
- Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
- Handle additional responsibilities as & when delegated by the Management.
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint