About the role
About us:-Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail.We are a leading distributor since 1978 for Industrial products.Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries.We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity.
Role:The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner.
Responsibilities:
- Provide excellent customer service through various channels, including phone, email, and chat.
- Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary.
- Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction.
- Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries.
- Document and track customer interactions and resolutions in the company's CRM system.
- Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements.
- Stay updated on product knowledge, industry trends, and customer service best practices.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Assist in the development and improvement of sales/operations processes and procedures.
- Meet and exceed individual and team performance goals.
Qualifications:
- Proven experience in a sales coordination or customer support.
- Excellent communication skills, both written and verbal (English)
- Strong problem-solving and decision-making abilities.
- Ability to work well in a team environment and collaborate with colleagues from various departments.
- Familiarity with customer relationship management (CRM) software.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathy and patience when dealing with customer issues.
- Proactive and self-motivated with a positive attitude.