About the role
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with the retail sales representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the store manager
- Stay up-to-date with new products/ services
Requirements
- Proven work experience as a retail sales representative, sales associate or similar role
- Understand the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Track record of achieving sales quotas
- Capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts