About the role
Responsibilities:
- Counsel prospective students through in-person, phone, and online interactions.
- Explain program offerings, eligibility criteria, fees, application requirements, and career outcomes.
- Follow up with prospective students, nurture leads, address concerns, and support ethical enrollment conversion.
- Assist applicants with application forms and required documentation, and coordinate interview scheduling.
- Participate in education fairs, campus events, and other student recruitment activities.
- Maintain accurate lead and applicant records in the CRM system.
- Prepare regular reports on admissions activity and performance.
- Collaborate with marketing and academic teams to improve lead quality and the admissions process.
- Manage multiple priorities while working toward admissions targets and maintaining a learner-centric approach.
Requirements:
- Bachelor's degree required; a postgraduate qualification in management, education, or a related field is an advantage.
- At least 2 years of experience in admissions, student recruitment, education sales, or a similar role.
- Experience in higher education or at a business school is preferred.
- Strong interpersonal, verbal, and written communication skills.
- Demonstrated customer service and relationship-building abilities.
- Sales and conversion skills, including lead nurturing, objection handling, and enrollment closing.
- Familiarity with CRM tools, MS Office, and online communication platforms.
- Ability to work full-time on-site in Bengaluru and manage competing priorities.