About the role
The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with strong traction & renewal chasing skills. - Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc. - Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations. - To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services - Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc. - To ensure that calling happen with-in TAT and required conversion as well. Job Requirements - Graduate / MBA from a premier institute. - Experience of managing customer service/ renewals in any Life Insurance company.