About the role
Bag Manager Implementation Engineer JD
SITA Internal Use
Job Description
Bag Manager Implementation Engineer
Job Title
Implementation Engineer Central Delivery Team Department
TE Baggage Location
India Travel Required Reports To
Manager Application Management
Role Summary
The Bag Manager Implementation Engineer is responsible for the deployment configuration testing integration and commissioning of SITA Baggage solutions at customer airports The role works closely with customers project managers infrastructure teams airlines airport authorities baggage handling system vendors and thirdparty application providers to ensure successful implementation and migration of Bag Manager systems
The engineer will participate in endtoend project delivery including requirements gathering system installation configuration testing cutover planning golive support and postimplementation stabilisation
Key Responsibilities
Solution Deployment Configuration
Install and configure Bag Manager software components in customer environments
Deploy Bag Manager solutions on physical virtual and cloudbased infrastructures
Configure baggage routing sortation rules airline parameters and operational workflows
Implement new airport terminal airline and BRS configurations
System Integration
Integrate Bag Manager with AODB FIDS BHS SITA messaging gateways
Validate interface connectivity operational flows and message processing across integrated systems
Testing Validation
Develop and execute FAT SAT SIT and UAT test activities
Analyze test results document defects and drive resolution with relevant teams
Ensure operational scenarios are validated before production golive
GoLive Hypercare Support
Support airport operational readiness and production transition activities
Execute cutover activities during agreed maintenance windows
Provide onsite and remote golive support
Troubleshoot operational issues and coordinate resolution with product and engineering teams
Bag Manager Implementation Engineer JD
SITA Internal Use
Technical Documentation
Prepare and maintain HLD LLD installation guides test plans cutover plans operational procedures and asbuilt documentation
Ensure project documentation is accurate version controlled and stored according to company standards
Customer Engagement
Conduct technical workshops and implementation meetings
Provide regular implementation status updates
Support customer training and knowledge transfer activities
Manage technical stakeholders throughout project delivery
Technical Skills Experience
Mandatory
38 years of experience in airport IT systems Baggage systems or critical operational environments
Experience implementing enterprise applications in customer environments
Strong handson experience with Red Hat Enterprise Linux RHEL administration including
Installation patching upgrades and troubleshooting
System services storage management networking and security hardening
Log analysis and performance monitoring
High Availability HA and Disaster Recovery DR concepts
Strong experience with Azure DevOps including
Azure Repos Boards Pipelines and Artifacts
CICD pipeline execution and troubleshooting
Release management and deployment automation
Managing code repositories branching strategies and change control
Supporting application deployments across development test and production environments
Strong understanding of VMware virtualisation Windows Server TCPIP DNS DHCP Network routing and firewalls
Experience with system integration troubleshooting server installation and configuration application deployment upgrades log analysis and issue resolution
Knowledge of cloud technologies such as Azure high availability and disaster recovery solutions containerised deployments and DevOps practices
Preferred
Experience with airport baggage management systems Baggage Reconciliation Systems airport operations systems and aviation industry messaging standards
Experience is Maria Oracle and SQL Databases
Bag Manager Implementation Engineer JD
SITA Internal Use
Soft Skills
Strong problemsolving and analytical skills
Excellent stakeholder management and communication skills
Ability to work independently under pressure
Strong customer service orientation
Effective presentation and workshop facilitation skills
Attention to detail and commitment to quality
Ability to work across multicultural and global teams
Qualifications
Education
Bachelors Degree or Equivalent in Computer Science Engineering Information Technology or a related field
Certifications Preferred
Linux Administration Certification
Microsoft Azure Fundamentals
VMware Certification
ITIL Foundation
Travel Requirements
Willingness to travel internationally to airports and customer locations
Success Measures
Su