About the role
Job
Title: Patient Caller
(Executive)
Location: Chennai
Department: Patient & EDI Relations
Reports
To: Asst. Manager (Patient
Calling)
Job
Purpose:
Patient calling representatives
address patients' concerns about their accounts, help with billing issues and
negotiate to collect unpaid debt. Their duties include creating payment plans
and taking patients' payments. When a patient's account has an overdue balance,
the patient account rep calls the patient to discuss recovering the payment.
Good communication skills help working with patients and clearly explaining
policies and details.
Key
Responsibilities:
·Should be responsible to
work on internal tickets & tickets\queries received from Client.
·Should be responsible to
work on Voice mails received on a daily basis apart from attending inbounds and
outbound calls.
Daily Routine
·Answer Inbound calls that
is being routed to his queue line
·Outbound calls if any to
be completed which was assigned by other Teams
·Review tickets from
patients and answer those and assign it to respective team if necessary.
Skills
and Competencies:
·Prior experience in
patient calling is mandatory.
·Experience in AR would be
an added advantage.
·Excellent verbal and
written communication skills.
·Ability to type 40 wpm
and above with 90% accuracy.
·Good knowledge in MS
excel and word.
·Flexible with Night shift
timings 8 AM to 5PM EST (5.30 PM to 2.30 AM IST) and 8 AM to 5 PM PST (8.30 PM to
5.30 AM IST).
·Adaptability and
willingness to go the extra mile when needed.
·IMS & eCW software
knowledge would be an added advantage.
·3+ years of experience in
patient calling.
·Immediate joiners.
Qualifications: Any Degree
Key
Performance Indicators (KPIs):
Achieving Daily
Productivity
Executive -Relations Signature/Date
Process Head – Patient & EDI Relations
Signature/Date