Senior Manager- HR

Job Description

Position: Training Facilitator- East 

Function:Human Resources - Learning & DevelopmentBusiness:Piping DivisionReporting To:Head - Learning & Development / Corporate HRGrade:Assistant Manager / Deputy Manager (based on experience)

Purpose of the Role

To drive capability building and performance enhancement across the assigned zone by facilitating technical, sales, behavioural, product, and leadership training programs for employees, channel partners, contractors, plumbers, influencers, and field teams. The role will ensure effective deployment of the learning calendar, measurement of training effectiveness, and alignment of training initiatives with the business objectives of the Piping Division.

Key Responsibilities

1. Training Delivery & Facilitation

• Conduct classroom, virtual, and on-the-job training programs across the assigned zone.
• Deliver induction and onboarding programs for new employees.
• Facilitate sales capability, technical product, application, behavioural, and customer engagement training.
• Conduct train-the-trainer (TTT) programs for regional resource persons.
• Create an engaging learning environment using adult learning principles.

2. Technical & Product Training

• Deliver training on Supreme's product portfolio including:
  • CPVC Systems
  • UPVC Systems
  • HDPE Piping Systems
  • Fire Sprinkler Systems
  • Agriculture & Infrastructure Solutions
  • Industrial Piping Solutions
• Conduct installation and application training for contractors, plumbers, and project teams.
• Ensure field teams remain updated on new products, applications, and industry developments.

3. Sales Capability Development

• Conduct programs on:
  • Consultative Selling
  • Dealer & Distributor Management
  • Key Account Management
  • Project Sales Excellence
  • Negotiation Skills
  • Customer Relationship Management
  • Territory Management
• Support regional business teams in achieving sales productivity goals.

4. Training Need Identification (TNI)

• Partner with Regional Sales Heads, Functional Heads, and HR Business Partners to identify capability gaps.
• Conduct skill-gap assessments and competency mapping exercises.
• Prepare annual and quarterly training plans aligned with business objectives.

5. Learning Administration & Coordination

• Execute training calendar for the assigned zone.
• Coordinate logistics, venues, participant nominations, and training materials.
• Maintain training databases, attendance records, and certification status.
• Ensure optimum utilization of training budgets.

6. Training Effectiveness & Impact Measurement

• Conduct pre- and post-training assessments.
• Measure training effectiveness using the Kirkpatrick Model.
• Track behavioural change and business impact after training programs.
• Share monthly training dashboards and analytics with management.

7. Digital Learning Initiatives

• Promote usage of LMS and digital learning platforms.
• Support development of e-learning modules, webinars, and micro-learning content.
• Drive learning campaigns and certification programs.

8. Stakeholder Management

• Work closely with:
  • Regional Business Heads
  • Sales Managers
  • Project Teams
  • Plant Teams
  • HR Business Partners
  • External Training Partners
• Build strong relationships with internal and external learning stakeholders.

Educational Qualification

Essential

• MBA (HR / Marketing) / PGDM
• Graduate in Engineering, Commerce, Science, or Management

Preferred

• Certifications in Learning & Development, Facilitation, Coaching, or Instructional Design.

Experience

10-15 years of experience in corporate training, sales capability building, or technical training.

Preferred Industry Experience

• Building Materials
• Pipes & Fittings
• Construction Materials
• FMCG/FMCD
• Industrial Products
• B2B Sales Organizations

Key Competencies

Functional Competencies

• Training Facilitation
• Presentation Skills
• Adult Learning Methodologies
• Technical Product Knowledge
• Sales Training
• Learning Analytics
• Stakeholder Management

Behavioural Competencies

• Communication Skills
• Influencing Ability
• Relationship Building
• Coaching & Mentoring
• Planning & Organizing
• Collaboration
• Result Orientation

Travel Requirements

• Extensive travel within assigned zone (50-70%).
• Frequent visits to branches, distributors, project sites, training centres, and channel partner locations.