About the role
About the Fairdeal.Market Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably. Role Overview:
The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.
Key Responsibilities:1. Warehouse & Inventory Management
● Ensure timely inwarding and putaway of stock as per plan.● Maintain inventory accuracy through regular cycle counts, audits, and reconciliation.● Monitor stock health, expiry, damages, and shrinkage; implement preventive controls.● Coordinate with procurement and vendors for returns, replacements, and rejections.● Maintain optimal storage layout, safety, and hygiene standards within the warehouse.
2. Order Fulfilment & Picking● Oversee order-wise picking, QC, packing, and dispatch operations.● Drive picking accuracy and order fill rate to meet SLAs.● Ensure daily replenishment and bin accuracy to minimize misses and delays.● Analyze and improve picking productivity and turnaround time (TAT).
3. Last-Mile Operations● Ensure timely dispatch and delivery of orders as per route plans.● Manage delivery partners / drivers, ensuring performance and compliance.● Monitor cash collections, returns, and complaint closures.● Reduce delivery complaints, undelivered orders, and reverse logistics losses.
4. People & Process Management● Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff.● Conduct daily shift planning, huddles, and performance reviews.● Ensure adherence to SOPs, safety standards, and labour discipline.● Drive training, motivation, and productivity improvement initiatives.
5. KPI Ownership & Reporting
Own and report performance across:● Inward SLA adherence● Inventory accuracy / Shrinkage / Damages● Order fill rate & Picking accuracy● Fulfilment & Delivery TAT● Customer complaints & closure rate● Cash collection & settlement accuracy● Team attendance & productivity discipline
Qualifications & Skills:● Graduate (preferred in Supply Chain, Operations, or Commerce).● 4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups.● Strong understanding of inventory control, fulfilment processes, and last-mile logistics.● Proficient in Excel, WMS, OMS and comfortable using data to drive decisions.● Excellent team management, problem-solving, and communication skills.● Willingness to work in rotational shifts and manage end-to-end daily operations.
Performance Metrics (KPIs):● Inward SLA adherence● Inventory accuracy >99%● Shrinkage & damage <0.5%● Order fulfilment rate >98%● Picking accuracy >99%● Dispatch TAT adherence >95%● Customer complaint closure <24 hrs● Cash settlement 100% same-day
Why Join Us:
Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.