About the role
Responsibilities:
- Own multiple billing platform administrations for both our product-led self-serve motion and sales-led enterprise-grade invoicing and billing, including: payment methods, product and pricing catalog, subscription lifecycle, webhook monitoring, and dispute handling.
- Maintain pricing configurations, billing templates, and subscription structures as directed by Finance and RevOps. When the price book changes, Billing Systems reflects it cleanly.
- Own dunning and revenue recovery configuration: retry schedules, smart retry settings, grace period logic, and dunning email sequences. Monitor recovery rates and optimize the sequence over time.
- Monitor platform health proactively. Identify processing failures, data integrity issues, and configuration gaps before they surface in Finance reporting or customer invoices.
- Serve as the primary Stripe and enterprise billing platform contact for Finance, RevOps, and the billing engineering team.
- Execute configuration changes following change management controls: documented, tested, and deployed cleanly.
- Lead the evaluation, planning, and execution of billing platform changes and migrations, and serve as the escalation point and subject matter expert for the most complex billing systems issues.
- Maintain the integration between Selling/Quoting systems and Billing Systems so quote-to-cash data flows are intact, and deals land correctly in relevant billing systems.
- Support CPQ-related billing configurations in partnership with the CPQ Lead: price book alignment, quote output formats, and contract-to-subscription linkages.
- Configure and test PLG self-serve billing flows for new product launches, pricing changes, free trial conversion logic, and self-serve subscription management.
- Proactively identify quote-to-cash risks and dependencies across billing, CPQ, and provisioning systems, and drive resolution ahead of launches and pricing changes.
- Partner with Product Engineering on the billing-to-provisioning handoff across both PLG self-serve and SLG enterprise motions.
- Maintain the billing-side integration touchpoints that connect Stripe and our enterprise billing platform to provisioning workflows, ensuring subscription and order events carry the right data for downstream customer access.
- Monitor the billing-to-provisioning handoff and escalate with context when subscription or order events fail to propagate cleanly into customer access.
- Support provisioning impact assessment when pricing, packaging, or tier structures change on the billing side.
- Lead root-cause analysis on recurring or high-impact billing-to-provisioning failures and drive the resulting process or configuration improvements to closure.
- Run regular data quality checks across billing systems: subscriber data, payment records, invoice history, and subscription states across SLG and PLG customers.
- Support billing reconciliation across our enterprise billing platform, Stripe, Avalara, and NetSuite.
- Support month-end and quarter-end close with clean, complete, defensible data for Finance reporting.
- Maintain runbooks and escalation documentation for common billing data issues.
- Mentor and provide technical guidance to other billing systems administrators, and contribute to team-wide best practices, standards, and documentation.
Requirements:
- 7-10 years of experience in billing systems administration, revenue operations, or SaaS billing in environments serving both enterprise and self-serve customers, including experience operating as the senior-most or lead administrator on a billing systems team.
- Deep hands-on experience with Stripe: subscription management, payment processing, webhook configuration, dunning configuration, and PLG billing flows.
- Hands-on experience with an enterprise subscription billing platform (e. g., BillingPlatform, Revenue Cloud, Zuora, Chargebee) — depth on any one of these matters more than tenure on a specific platform.
- Development skills in building automation workflows in billing systems via API, webhooks, and other workflow configurations.
- Familiarity with Salesforce CPQ: quote-to-cash process, price book structure, and integration touchpoints with billing systems.
- Familiarity with billing-to-provisioning integration patterns and partnership with product engineering teams on subscription event propagation.
- Experience supporting billing reconciliation with Finance through NetSuite or equivalent ERP.
- Experience in B2B SaaS environments with both sales-led and product-led revenue motions.
- Demonstrated experience leading complex, cross-functional billing initiatives and mentoring less experienced administrators.
- Stripe certification such as Stripe Associate.
- Experience with usage-based pricing models, including metered billing, freemium conversion, and monthly self-serve.
- Experience owning or co-owning tax configuration and integration layer in a SaaS billing environment, including tax rule management, product taxability, and billing platform integration.
- Experience evaluating or migrating between billing platforms is a plus.