About the role
Job Title: Tele caller – Operations Support
Location: Kirti Nagar, New Delhi
Salary: INR 1,80,000 – INR 3,00,000 per annum
Employment Type: Full-Time
About our client:
Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.
? Key Responsibilities
? Calling & Customer Communication
∙Make calls to customers, retailers, and channel partners
∙Explain company products like DMT, AEPS, Bill Payments, POS, etc.
∙Follow up on pending documents, KYC, and operational requirements
? Operational Support
∙Coordinate with the operations team for onboarding and updates
∙Collect and update customer/partner information in the system
⚠️ Issue Resolution
∙Identify customer concerns and escalate when required
∙Ensure proper follow-up until resolution
? Reporting
∙Maintain daily call records, feedback, and follow-ups
∙Share updates and insights with the operations team
✅ Requirements
Experience
∙6 months to 2 years in telecalling / customer service / telesales
∙Fintech or banking experience is a plus
Education
∙Preferred: Graduate
Skills
∙Good communication skills in Hindi (basic English is a plus)
∙Confident and customer-friendly approach
∙Strong follow-up and coordination skills
∙Basic knowledge of fintech services (preferred)
✨ Why Join Us?
∙Work with a growing fintech company
∙Learning and career growth opportunities
∙Supportive team environment
∙Incentive