About the role
We are looking for a confident and result-oriented Telecaller (Collections) to contact customers and follow up on outstanding payments. The role requires strong communication skills, negotiation ability, and a polite yet firm approach while ensuring compliance with company and regulatory guidelines.
Responsibilities:
- Make outbound calls to customers for payment follow-ups and recovery.
- Inform customers about overdue amounts, due dates, and repayment options.
- Negotiate payment plans while maintaining professionalism and empathy.
- Update customer interactions and payment status in the CRM/system.
- Handle customer objections and queries related to dues.
- Follow collection scripts and compliance guidelines strictly.
- Escalate difficult or high-risk cases to seniors/supervisors.
- Meet daily call targets and monthly recovery targets.
- Maintain proper call quality, tone, and documentation.
- Coordinate with field collection teams when required.