About the role
We are looking for a motivated and energetic Telecaller to handle outbound and/or inbound calls, generate leads, and assist customers by providing information about our products/services. The candidate should have excellent communication skills and a persuasive approach.
Key Responsibilities- Make outbound calls to potential or existing customers
- Handle inbound calls and respond to customer inquiries
- Explain products/services and answer questions clearly
- Generate leads and convert them into sales opportunities
- Maintain a database of customer interactions and follow-ups
- Achieve daily/weekly/monthly call and sales targets
- Resolve customer complaints and escalate issues when necessary
- Follow company scripts and guidelines during calls
RequirementsRequired Skills
- Strong verbal communication skills
- Good listening and convincing ability
- Basic computer knowledge (MS Office, CRM tools)
- Ability to handle rejection and remain positive
- Time management and multitasking skillsQualifications
- Minimum: 10+2 (Higher Secondary) or equivalent
- Graduation preferred (any field)
- Prior experience in telecalling/telesales is a plus