About the role
This is a role for an experienced transport operations supervisor with a deep understanding of the transport business and a large network of drivers. Someone who is not only unafraid to be hands-on and work from the field but is also tech savvy to operate the latest transport management software from his desk.
About the company:
NVS Travel Solutions is a 19-year-old firm that provides mobility services pan India. In 2023, NVS has scaled to an owned fleet size of 900+ vehicles and also has its own in-house tech team, which has been building software solutions for the transport industry for the last 6 years, making the future of this firm bright and greener.
Job Responsibilities:Key Responsibility Areas (KRAs):
-
Sourcing drivers and vehicles.
-
Ensure maintenance of vehicles.
-
Ensure driver discipline
-
Reporting & MIS
Key Performance Indicators (KPIs):
-
SLA & process adherence
-
Performance on regular QC/ audits
-
Number of Trips
-
Customer satisfaction surveys (CSAT & NPS)
Job Role:
1. Route Planning and Optimization:
Develop and optimise transportation routes for efficiency and cost-effectiveness.
Implement strategies to minimise travel time and fuel consumption.
2. Fleet Management:
Oversee the daily deployment of vehicles to meet operational requirements.
Ensure proper maintenance schedules for all vehicles in the fleet.
3. Driver Management:
Supervise and coordinate the activities of drivers and other operational staff.
Provide guidance, training, and performance feedback to ensure a high standard of
Service.
4. Customer Service:
Ensure a high level of customer satisfaction by monitoring service quality and addressing
customer concerns.
Implement customer feedback mechanisms and take corrective actions.
5. Compliance and Safety:
Ensure compliance with transportation regulations and safety standards.
Implement and enforce safety protocols and training programs for drivers and staff.
6. Vehicle Inspections:
Conduct regular inspections of vehicles to identify and address any maintenance or
safety issues.
Ensure that all vehicles meet regulatory and company standards.
7. Emergency Response:
Develop and implement emergency response plans for transportation-related incidents.
Coordinate with relevant authorities and agencies during emergencies.
8. Cost Control:
Monitor and control operational expenses, including fuel costs, maintenance, and other
related expenditures.
Identify areas for cost reduction and efficiency improvement.
9. Documentation and Record Keeping:
Maintain accurate and up-to-date records of vehicle inspections, maintenance activities,
and driver logs.
Ensure compliance with documentation and reporting requirements.
10. Technology Utilisation:
Implement and utilise technology solutions for route planning, vehicle tracking, and
communication.
Stay updated on advancements in transportation technology.
11. Performance Metrics:
Define and monitor key performance indicators (KPIs) related to transportation
operations.
Analyse performance metrics regularly and recommend improvements.
12. Training and Development:
Provide ongoing training and development opportunities for transportation staff,
focusing on safety and operational efficiency.
Ensure that drivers are well-trained on new technologies and best practices.
13. Vendor Management:
Coordinate with transportation service providers, ensuring they meet service level
agreements.
Address issues and collaborate with vendors to enhance service quality.
14. Continuous Improvement:
Identify opportunities for process improvement and efficiency gains within the
transportation department.
Implement initiatives to enhance overall effectiveness and service quality.