About the role
Responsibilities:
- Relationship Building: Serve as the main point of contact for assigned clients, ensuring their needs and goals are consistently met.
- Account Growth: Identify up-sell and cross-sell opportunities to maximize revenue and client value.
- Internal Coordination: Collaborate with cross-functional teams (e. g., marketing, technical, product) to execute client deliverables smoothly.
- Issue Resolution: Act quickly to address client concerns, handle negotiations, and maintain high satisfaction rates.
- Performance Tracking: Monitor metrics like churn rate, retention rate, and renewal rates to ensure account health.