Accounts Manager

We are looking for a Client Accounts Manager to manage and grow strategic client relationships within our staffing and workforce solutions business. The ideal candidate will serve as the primary point of contact for key clients, understand their hiring plans and workforce requirements, and work closely with recruitment, delivery, HR, and operations teams to ensure timely and successful fulfillment of staffing mandates.

Responsibilities:

• Build and maintain strong client relationships, serving as the primary point of contact for all staffing requirements.
• Collaborate with recruitment teams to ensure timely delivery of quality candidates while meeting agreed SLAs.
• Understand client workforce needs and drive account growth through repeat business and new hiring opportunities.
• Monitor account performance, resolve client escalations, and ensure high levels of customer satisfaction.
• Track hiring metrics, prepare account reports, and coordinate with internal teams to ensure seamless service delivery.

Requirements:

• Bachelor's or master's degree in business administration, marketing, finance, or a related discipline.
• Minimum 4+ years of experience in IT staffing account management, client relationship management, or customer success.
• Proven experience managing enterprise and corporate client accounts within the IT staffing industry.
• Strong understanding of staffing operations, client engagement, and workforce solutions.
• Excellent communication, stakeholder management, negotiation, and relationship-building skills.

Preferred Attributes:

• Customer-focused with a strong commitment to delivering exceptional client service.
• Good understanding of the IT staffing industry, including staffing processes, SOWs, SLAs, hiring metrics, and fulfillment models.
• Results-driven with a proven track record of meeting hiring targets, successful onboarding, and account growth.
• Ability to manage multiple client accounts and priorities in a fast-paced environment.
• Excellent interpersonal, communication, negotiation, and relationship management skills.
• Demonstrated ability to identify business opportunities, expand existing accounts, and drive client retention.