About the role
The core responsibilities for the job include the following:
Account Expansion (50%)
- Drive product adoption within key accounts.
- Identify and execute upsell opportunities.
- Expand footprint through cross-selling initiatives.
- Maintain high-level client satisfaction and loyalty.
Stakeholder Engagement (30%)
- Manage complex stakeholder relationships effectively.
- Serve as primary contact for all client communications.
- Navigate client organizations to identify key decision-makers.
Strategic Insight (20%)
- Analyze account performance to inform growth strategies.
- Provide feedback to product teams for continuous improvement.
- Utilize industry insights to enhance client engagement.
The core requirements for the job include the following:
Must-Haves:
- Do not apply unless you have these.
- You must have experience in relationship management.
- You must have the ability to identify upsell opportunities.
- You must have experience in managing stakeholder relationships.
The Bar: What you must prove:
- Proven revenue growth from key account management.
- Increased revenue by 30% year-over-year in previous roles.
- Demonstrated ability to execute upsell strategies.
- Successfully upsold products, achieving a 20% increase in sales.
- Effective stakeholder relationship management.
- Managed and retained top-tier clients for over 5 years.
- Strong product adoption initiatives.
- Led initiatives that boosted product adoption by 40%.