Assistant Manager - Operations

Role OverviewManage end-to-end warehouse operations with a focus on productivity, inventory accuracy, manpower utilization, process adherence, and service levels.

Key Responsibilities

• Manage daily warehouse operations across inbound, put-away, inventory, picking, packing, and dispatch.
• Drive productivity, TAT, SLA, and operational KPIs through effective planning and monitoring.
• Lead and manage manpower deployment, shift planning, attendance, and team performance.
• Ensure inventory accuracy, WMS/ERP discipline, and process compliance.
• Analyze operational data and use Excel/MIS to identify gaps and drive productivity improvements.
• Handle peak planning, capacity management, and resource optimization for high-volume operations.
• Drive process excellence, cost optimization, and continuous improvement initiatives.
• Ensure adherence to warehouse safety, SOPs, audit, and compliance standards.
• Coordinate with internal and external stakeholders to resolve operational issues and ensure smooth service delivery.

Key KPIs

• Productivity & Capacity Utilization
• TAT / SLA Adherence
• Inventory Accuracy
• Manpower Productivity
• Process & Audit Compliance
• Cost & Operational Efficiency

Experience & Skills

• Graduate with 3–6 years of relevant experience in warehouse, e-commerce, 3PL, retail, or distribution operations.
• Hands-on experience in WMS/ERP, inventory management, manpower handling, and KPI management.
• Strong Excel, analytical, problem-solving, and stakeholder management skills.
• Knowledge of warehouse safety and operational processes.
• Experience in high-volume e-commerce fulfillment, peak planning, productivity improvement, and process excellence will be preferred.