Assistant Manager - Operations

Department: OperationsFunction: Sort Center Operations

Responsible for managing end-to-end sort center operations, ensuring timely shipment sortation, staging, dispatch, operational efficiency, and service-level adherence. The role involves team leadership, performance monitoring, process improvement, and cross-functional coordination.

• Oversee daily sort center operations, including shipment flow, sortation, staging, dispatch, and shift handovers.
• Monitor operational KPIs, identify bottlenecks, and implement corrective actions to achieve targets.
• Lead Shift In-charges, Line Leaders, Process Associates, and on-roll/off-roll teams.
• Manage manpower planning, rostering, attendance, productivity, and performance.
• Train and mentor teams on SOPs, quality standards, and safety practices.
• Drive Lean, Kaizen, and 5S initiatives to improve throughput and reduce operational costs.
• Ensure compliance with EHS standards, workplace safety, audits, and incident reporting.
• Coordinate with Transportation, HR, IT, Maintenance, and Quality teams to ensure smooth operations.
• Prepare MIS reports, analyze performance trends, and escalate operational issues to senior management.
• Handle customer complaints, vendor coordination, and service-related escalations.

• Graduate in any discipline; Logistics or Supply Chain qualification preferred.
• Relevant experience in sort center, warehouse, logistics, or e-commerce operations.
• Strong team management and shift-handling experience, including vendor staff.
• Knowledge of shipment flow, routing, logistics systems, and operational KPIs.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Willingness to work rotational shifts and extended hours as required.

• Shipment sortation accuracy and dispatch SLA adherence.
• Sort center throughput and productivity.
• Manpower utilization and cost per package.
• Shipment backlog and turnaround time.
• Safety, quality, and process compliance.
• Team productivity, attendance, and attrition.
• Customer complaint resolution and operational efficiency.