Assistant Manager - Operations

Function: Training & Development | Industry: Grocery / 3P Operations

Role OverviewResponsible for driving Training, Talent Management, and Organizational Development initiatives for Grocery 3P operations, ensuring workforce capability, engagement, and operational readiness.

Key Responsibilities

• Identify training and capability-building needs across 3P warehouse and operations teams.
• Design and deliver induction, process, behavioral, and functional training programs.
• Drive training calendars, assessments, certifications, and effectiveness tracking.
• Partner with Operations and HR to identify skill gaps and performance improvement areas.
• Support talent management, succession planning, career development, and internal mobility.
• Drive employee engagement and organizational development initiatives across 3P operations.
• Develop and maintain training content, SOP-based learning modules, and communication material.
• Track key TM & OD metrics such as training completion, certification, productivity impact, and engagement.
• Conduct Training Needs Analysis (TNA) and recommend targeted interventions.
• Work closely with Operations leaders to ensure new process/product rollouts and change initiatives are effectively adopted.
• Use data and feedback to continuously improve learning and development programs.

Key Skills

• Training & Development / Talent Management
• Organizational Development
• TNA & Capability Building
• Employee Engagement
• Facilitation & Presentation Skills
• Performance & Competency Management
• Strong communication and stakeholder management
• Data analysis and MIS reporting
• Experience in Grocery, E-commerce, 3PL, Warehouse, or Operations preferred.