About the role
*Job Description: Key Account Manager - Bank Partnerships* *Location:* Ulhasnagar, Maharashtra / Mumbai Region *Experience:* 5-8 years in BFSI, Key Accounts, or Channel Management ### *Role Overview* We are looking for a proactive Key Account Manager to own and grow our strategic bank partnerships. You’ll be the primary bridge between our product/ops team and senior stakeholders at partner banks, driving engagement, adoption, and business growth through data, coordination, and accountability. ### *Key Responsibilities* *1. Bank Stakeholder Engagement* - Build and maintain strong relationships with senior leadership + product teams at partner banks - Drive product adoption, new initiatives, and issue resolution with bank product heads - Act as SPOC for all strategic discussions and escalations *2. IT & Ops Coordination* - Coordinate directly with bank IT teams for integrations, UAT, go-lives, and technical issue closure - Ensure smooth data flow, API uptime, and compliance alignment between systems - Translate business requirements to technical specs for IT teams *3. Internal Stakeholder Management* - Work closely with internal Product, Ops, Risk, BDR, SM, ASM teams for execution - Align priorities, remove blockers, and drive cross-functional collaboration - Own accountability for bank commitments internally *4. MIS & Business Reviews* - Prepare key MIS, dashboards, and performance trackers for internal leadership - Conduct weekly/monthly business review calls with internal stakeholders - Analyze trends, drop-offs, conversion, and share insights + action plans *5. Channel Reporting* - Share relevant MIS, league tables, and performance reports with bank/channel teams - Drive transparency and healthy competition through timely data sharing *6. Budgeting & Planning* - Prepare and share annual/quarterly budgets, forecasts, and targets with internal teams - Track vs actuals and provide variance analysis to leadership *7. Scorecard Management* - Publish monthly/quarterly scorecards for banks and internal teams - Define KPIs, track SLAs, and publish rankings to drive accountability ### *Must-Have Skills* 1. *Banking/BFSI exposure* - Prior experience working with banks/NBFCs preferred 2. *Stakeholder management* - Comfortable engaging CXO/Product Head level 3. *Data & MIS* - Strong Excel/PowerBI skills. MIS is 50% of this role 4. *Coordination* - Ability to manage IT teams, internal teams, and external banks together 5. *Communication* - Clear written + verbal skills for reviews and reporting ### *What Success Looks Like* 1. 0 escalation backlog with bank senior team 2. 100% on-time MIS and scorecard publishing 3. Month-on-month growth in partner bank business 4. High CSAT from both bank IT/product teams and internal stakeholders