About the role
- Handle day-to-day desktop, laptop, and hardware troubleshooting.
- Install and configure Windows, drivers, software, antivirus, and updates.
- Manage Gmail / Google Workspace account setup, login, password, and configuration issues.
- Troubleshoot LAN, Wi-Fi, internet, printer, scanner, keyboard, mouse, monitor, etc.
- Maintain IT hardware and asset inventory/records.
- Coordinate with external vendors for hardware repair, AMC, and technical support.
- Provide IT support to employees and assist with the new employee system setup.
- Manage IT asset allocation, repair, replacement, and handover records.
- Ensure basic IT security, antivirus, and data backup practices.
- Maintain a record of IT complaints and ensure timely resolution.
- Good knowledge of Windows installation & troubleshooting.
- Basic computer hardware and networking knowledge.
- Knowledge of Gmail / Google Workspace.
- Printer, scanner, LAN, and Wi-Fi troubleshooting.
- Good communication and problem-solving skills.
- Ability to work independently and respond quickly to IT issues.