About the role
- Sales Order Coordination: Coordinate confirmed export orders from order confirmation to sales-order creation, ensuring all required information is complete and the order is ready for execution.
- Order Readiness: Coordinate with internal teams to ensure product availability, order readiness and timely movement of orders towards dispatch, while keeping customers updated on any delays or changes.
- Export Documentation & Shipment Closure: Coordinate export documentation and shipment-related activities, ensuring all required documents are complete, accurate and properly maintained until the order is fully closed.
- Payment & Commercial Coordination Support: Support payment confirmation, commercial follow-ups and related order-level coordination with the Export Team Lead and Finance team.
- Stakeholder Management: Work closely with Internal (Sales, Warehouse, Purchase, Finance, Logistics) and external (freight forwarders, agents, and other partners) teams to ensure smooth execution of export orders and timely resolution of issues.
- Reporting & Process Tracking: Maintain order and shipment trackers, share weekly status updates, and flag recurring delays with practical fixes
- Export operations / order management: Working knowledge of order execution, dispatch coordination and export documentation.
- Strong stakeholder management and cross-team follow-up skills.
- Attention to detail: Ability to validate customer, product, quantity, value, HS code and shipment-document details accurately.
- Understanding of export documents, familiarity with export documents, Incoterms and an ERP such as SAP.
- Microsoft Excel skills for trackers, ageing reports and SAP
- Fluent written and spoken English; confident writing to overseas customers.
- Export operations, international order management or export documentation.
- B2B order processing, dispatch coordination or supply-chain coordination.
- Industrial / electrical distribution, manufacturing, EPC or trading environments with export exposure.
- Roles requiring frequent coordination across Sales, Warehouse, Finance, Logistics and other internal teams.