About the role
- Develop and maintain strong relationships with existing and new customers.
- Handle customer enquiries, quotations, and order coordination.
- Follow up with customers for order finalization and payment collection.
- Coordinate with Purchase, Warehouse, and Sales teams for stock availability and dispatch.
- Achieve monthly sales targets and business growth objectives.
- Resolve customer complaints and provide timely support.
- Maintain accurate records of customer interactions, orders, and sales data.
- Support principals and channel partners for business development activities.
- Monitor market trends and competitor activities.
- Good communication and negotiation skills.
- Strong customer handling ability.
- Basic knowledge of MS Excel and ERP/SAP systems.
- Problem-solving and follow-up skills.
- Ability to work under pressure and achieve targets.