Executive - Operations

Manage an assigned department within a Fulfillment Center / Sort Center, ensuring smooth shift operations, productivity, quality, SLA adherence, and manpower utilization.

• Own day-to-day operations of the assigned department/shift.

• Plan and deploy manpower based on volume and operational requirements.

• Monitor productivity, SLA, CPT, throughput, quality, and process adherence.

• Ensure compliance with SOPs, safety, quality, and audit standards.

• Track operational performance through MIS, dashboards, and daily reports.

• Identify operational gaps, conduct RCA, and drive corrective actions.

• Coordinate with upstream/downstream teams for smooth shipment flow.

• Handle operational escalations and ensure timely resolution.

• Support team training, engagement, and performance management.

• Drive process improvements and maintain a safe, disciplined, and productive workplace.

Productivity | SLA/CPT | Throughput | Quality | Manpower Utilization | Process Adherence | Safety | Audit Compliance | RCA Closure

1–3 years of experience in Fulfillment Center, Sort Center, Warehouse, Logistics, E-commerce, or similar high-volume operations.