About the role
- Handle incoming calls, online enquiries, and property leads from various marketing channels.
- Qualify leads based on client preferences, budget, and project suitability.
- Explain project features, amenities, pricing, and other details to prospective customers.
- Coordinate and schedule site visits, ensuring a smooth handover to the sales team.
- Maintain and update lead data in the CRM system accurately.
- Follow up with leads regularly to keep prospects engaged and drive them toward conversion.
- Share project brochures, videos, and relevant information with clients as required.
- Support the sales team by providing background information on prospects and site visit feedback.
- Achieve daily, weekly, and monthly call and lead conversion targets.
- Collaborate with the digital marketing and field sales teams for lead management and feedback.
- Handle customer objections and queries professionally, ensuring a positive brand impression.
Requirements
- 1–3 years of experience in presales/tele-calling/customer service, preferably in real-estate, hospitality, or service industries.
- Excellent verbal communication skills in English and Tamil (additional regional languages a plus).
- Strong customer handling and interpersonal abilities.
- Good tele-counselling and persuasion skills.
- Familiarity with Sell.do and MS Office applications.
- Quick learner with the ability to understand and explain real estate project details.
- Target-oriented and self-motivated with a proactive approach.
- Office-based with occasional site visit coordination
- Performance incentives based on site visit conversions and closures