About the role
Operational
§Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
§In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
§Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
§Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
§Ensures the activities/events logbook is being accurately maintained.
§Assists in the compilation of Market Surveys and Competitor Researches report.
§Assists in the distributions of relevant hotel information to clients when required.
§Assists/participates in sales blitz.
§Maintains good relationship with the established clientele and provides all necessary assistance when required.
§Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
§Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
§Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
§Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
§Maintains a detailed knowledge of hotel facilities, features and services.
Financial
§Achieves the monthly and annual personal target contributing to the Sales revenue.
§Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
Marketing
§Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
§Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
Personnel
§Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Administration
§Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
§Establishes an efficient trace File to ensure that all business booked is properly tracked.
§Assists in consolidating and preparing Sales report.