About the role
Prepare and manage quotations, proforma invoices, and order-related documentation
Ensure timely entry and updating of data in CRM systems
Track enquiries, quotations, and order status to avoid delays or gaps
Follow up with internal teams (production, dispatch, accounts) for order execution
Maintain accurate records of customer communication and sales activities
Generate daily/weekly sales reports and share with management
Support the sales team in meeting targets through proper coordination and tracking
Ensure data accuracy and discipline in CRM and reporting systems
Assist in improving sales processes and workflow efficiency
Requirements1 to 3 years of experience in Sales Coordination / Back Office / MIS / Operations
Good knowledge of Google Sheets / Excel (basic to intermediate)
Understanding of sales process (enquiry → quotation → order → dispatch)
Familiarity with CRM systems (Zoho CRM preferred)
Strong follow-up and coordination skills
Good communication (written & verbal)
Ability to handle multiple tasks and deadlines
Attention to detail and data accuracy
Problem-solving mindset and proactive approach